Privacy Policy

01

Who we are

Petram Countertops is a family owned countertop supplier, fabricator and installer based at 5301 NE 105th Ave, Portland, OR 97220, serving the area since 2011. We supply, fabricate and install natural stone and quartz countertops for kitchens, bathrooms and custom projects.

02

Information we collect

We collect information you give us directly, and some information automatically when you use our website.

• Contact details: your name, email address, phone number and project address.
• Quote and project details: rooms, materials and colors you’re interested in, measurements, sizes, timeline and notes.
• Uploaded files: photos, drawings, layouts and plans you share through our forms, by email or in person.
• Communications: messages, emails, texts and notes from calls with our team.
• Website data: IP address, browser and device type, pages viewed and referring site, collected through cookies and similar technologies.

03

How we use your information

• Respond to your questions and prepare estimates and quotes.
• Schedule showroom visits, templating, fabrication and installation.
• Order materials and coordinate with stone suppliers for your project.
• Send project updates, appointment reminders and service messages.
• Improve our website, services and customer experience.
• Keep records, prevent fraud and meet legal, tax and accounting obligations.

04

Text messages (SMS)

05

Cookies and analytics

Our website uses cookies and similar technologies to keep the site working, remember your preferences and understand how visitors use our pages. We may use third-party analytics tools that collect information such as the pages you visit and how long you stay.

You can block or delete cookies in your browser settings. Some parts of the site may not work as intended if you do.

06

How we share information

We do not sell your personal information. We share it only as needed to serve you:

• Service providers that help us run our business, such as website hosting, email, form, messaging and analytics providers.
• Stone and material suppliers, when needed to place an order or hold a slab for your project.
• Installers and trade partners working on your project.
• Authorities or others when required by law, or to protect our rights, property or safety.
• A buyer or successor if our business is sold or reorganized.

07

How long we keep information

We keep personal information for as long as we need it to respond to you, complete your project, support you after installation and meet legal, tax and accounting requirements. When we no longer need it, we delete it or keep it in a form that no longer identifies you.

08

How we protect information

We use reasonable administrative, technical and physical safeguards to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

09

Your rights and choices

• Ask to access, correct or delete the personal information we hold about you.
• Opt out of text messages at any time by replying STOP.
• Unsubscribe from emails using the link in the email or by contacting us.
• Control cookies through your browser settings.

Depending on where you live, including under the Oregon Consumer Privacy Act where it applies, you may have additional rights. To make a request, contact us using the details below. We will not discriminate against you for exercising your rights.

10

Children’s privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.

11

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the effective date above.

12

Contact us

Questions or requests about this Privacy Policy? Contact us: